Refund and Returns Policy

 

Refund & Returns Policy

Last Updated: [Month Day, Year]

At Flying Horse Co., we are committed to providing quality products and excellent customer service. This Refund & Returns Policy explains our procedures for returns, exchanges, refunds, and damaged or incorrect orders.

Please read this policy carefully before placing an order.

Return Eligibility

To be eligible for a return, an item must generally meet the following conditions:

  • The return request is submitted within the applicable return period.

  • The product is unused and in its original condition.

  • The product is returned in its original packaging with all included accessories, where applicable.

  • Proof of purchase or order confirmation is provided.

Items that do not meet these conditions may not qualify for a return or refund.

Non-Returnable Items

Certain products may not be eligible for return due to safety, hygiene, legal, or regulatory reasons. These may include:

  • Opened or used products

  • Products with damaged or missing original packaging

  • Clearance or final sale items (where identified)

  • Gift cards, if offered

  • Any items specifically marked as non-returnable

Please review the product listing or contact customer support if you have questions about return eligibility before placing your order.

How to Request a Return

If you believe your order qualifies for a return:

  1. Contact our customer support team through the Contact page.

  2. Include your order number and a brief description of your request.

  3. If requested, provide photographs showing the condition of the item.

  4. Wait for return authorization and instructions before sending any products back.

Returns sent without prior authorization may experience delays or may not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as reasonably possible after delivery.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging, if applicable

Our team will review the information and work with you to determine an appropriate resolution in accordance with our policies.

Refunds

Once an approved return has been received and inspected, we’ll notify you of the outcome.

If a refund is approved:

  • The refund will be issued using the original payment method whenever possible.

  • Processing times may vary depending on your payment provider or financial institution.

  • Shipping charges may not be refundable unless required by law or due to an error on our part.

Exchanges

If exchanges are offered, eligible exchange requests will be handled based on product availability.

If a replacement item is unavailable, an alternative resolution may be offered in accordance with this policy.

Return Shipping

Unless otherwise required by law or due to an error on our part, customers may be responsible for return shipping costs.

We recommend using a shipping service that provides tracking for valuable items, as Flying Horse Co. cannot guarantee receipt of returned packages that are lost in transit.

Order Cancellations

If you need to cancel an order, please contact us immediately.

Orders that have already entered processing or shipment may no longer be eligible for cancellation.

Contact Customer Support

If you have any questions regarding this Refund & Returns Policy, need assistance with a return, or require additional information, please visit our Contact page.

Our customer support team is here to assist you and will work to provide a fair and timely resolution whenever possible.

Thank you for choosing Flying Horse Co.