Shipping Policy

1. Order Processing

After an order is submitted through the Flying Horse Co. website, the order information is reviewed and prepared for fulfillment in accordance with our applicable order procedures.

Processing times may vary depending on order volume, product availability, payment confirmation, address verification, and other circumstances that may affect fulfillment.

An order confirmation indicates that the order details have been received. It does not necessarily mean that the order has been dispatched or delivered.

2. Shipping Destinations and Eligibility

Available shipping destinations depend on the products ordered, applicable laws, carrier requirements, and restrictions that may apply to particular locations.

Some products, including products containing regulated substances, may be restricted or prohibited in certain jurisdictions. An item appearing on the website does not mean that it can legally be shipped to every destination.

Customers are responsible for providing accurate delivery information and complying with applicable laws. Flying Horse Co. may need to decline, cancel, or review an order when shipping it would violate applicable requirements.

If you are unsure whether an order can be shipped to your location, contact us before purchasing.

3. Shipping Rates and Available Methods

Shipping charges and available delivery methods, where applicable, are displayed during checkout or communicated through the relevant order information.

The total shipping cost may depend on the destination, order details, available carrier services, and other applicable factors.

Please review the shipping information shown before completing your purchase. If a shipping charge or available method is unclear, contact our team for clarification.

4. Estimated Delivery Times

Delivery estimates, when provided, are approximate and may vary depending on the destination, carrier operations, weather, holidays, transportation disruptions, address accuracy, and other circumstances outside our control.

A delivery estimate is not a guarantee unless expressly stated as such. Carrier delays may occur even after a shipment has been dispatched.

For the most relevant information about a specific shipment, review any tracking details or shipping updates provided for your order.

5. Tracking and Shipping Updates

Where tracking is available, shipping information may be provided through an order notification or carrier tracking service.

Tracking information may take time to appear after a shipment is prepared or accepted by a carrier. Carrier websites may also update shipment events at different times.

If you have not received the expected shipping information or your tracking details do not appear to be updating, contact us with your order number so we can review the available information.

6. Accurate Shipping Information

Customers should carefully check the shipping address, apartment or unit number, postal code, contact details, and other delivery information before completing checkout.

If you discover an error after placing an order, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered processing or has been handed to a carrier.

Additional delays, fees, or delivery problems may arise when shipping information is incomplete or incorrect. Any resulting resolution will depend on the circumstances and applicable law.

7. Delayed, Lost, or Undelivered Shipments

If a shipment appears delayed, has not arrived within the expected period, or has an unusual tracking status, please contact our support team.

To help us review the issue, provide:

• Your order number.
• The email address associated with the order.
• Any available tracking number.
• A brief explanation of the delivery problem.

We may need to review the available tracking information or seek additional information before determining what options are available. A delayed shipment is not automatically considered lost.

Any refund, replacement, reshipment, or other resolution will be assessed according to the circumstances, applicable order terms, carrier information, and legal requirements.

8. Packages Marked as Delivered

If tracking indicates that a package has been delivered but you cannot locate it, first check the delivery location, mailbox, parcel locker, building reception, or other usual delivery areas. You may also wish to check with other household members or the carrier.

If the package remains missing, contact us with your order number and tracking details. We will review the information available and explain any next steps.

A carrier’s delivery scan may be relevant to an investigation, but each reported issue will be considered based on its circumstances and applicable legal requirements.

9. Damaged Packages or Incorrect Items

If your shipment arrives with visible damage or contains an incorrect item, contact us promptly and provide your order number along with relevant photographs when possible.

Keep the packaging and affected item until our team has reviewed your report. Do not use an item that appears damaged, tampered with, or inconsistent with its labeling.

For information about requesting a refund, replacement, or return, please review our Refund and Returns Policy.

10. Undeliverable or Returned Packages

A package may be returned to the sender for reasons such as an incomplete address, unsuccessful delivery attempts, refusal at delivery, carrier restrictions, or other delivery problems.

If your shipment is returned or marked undeliverable, contact us so we can review the tracking details and discuss any available options.

Any reshipment, additional shipping charge, or refund will depend on the reason the package was returned, the circumstances of the order, the applicable terms, and legal requirements.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible and include your order number.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or has been dispatched. If a shipment is already in transit, further options may be limited by the carrier and applicable rules.

For more information about order terms, please review our Terms & Conditions.

12. Shipping Restrictions and Compliance

Flying Horse Co. does not represent that every product is lawful or eligible for delivery in every jurisdiction. Laws and carrier rules may differ depending on the product and destination.

Customers must comply with applicable age requirements, product restrictions, and local, state, and federal laws. We may be unable to fulfill orders that cannot be shipped lawfully.

Shipping availability may change when legal requirements, carrier policies, or other relevant conditions change.

13. Contact Flying Horse Co. About Shipping

If you have questions about shipping rates, tracking information, delivery issues, or an existing order, contact our support team. Including your order number helps us identify the relevant details.

14. Updates to This Shipping Policy

We may update this Shipping Policy to reflect changes in our procedures, shipping services, product restrictions, or legal obligations. The latest version will be published on this page, subject to applicable law and the terms governing existing orders.

We encourage customers to review this page before making a purchase and whenever they need information about shipping.