Shipping Policy
Last Updated: [Month Day, Year]
Thank you for shopping with Flying Horse Co. This Shipping Policy explains how we process, prepare, and ship orders placed through FlyingHorseCo.com. Please read this policy carefully before completing your purchase.
Order Processing
We work to process orders as efficiently as possible.
Orders are generally prepared during our regular business hours. Processing times may vary depending on order volume, weekends, holidays, inventory verification, payment authorization, or other operational requirements.
Placing an order does not guarantee immediate shipment. Orders are subject to review and acceptance before dispatch.
Shipping Methods
Available shipping options are displayed during checkout based on your delivery location and the products in your order.
Shipping carriers and available services may vary depending on destination, package size, and applicable shipping restrictions.
Delivery Estimates
Estimated delivery timeframes begin after your order has been processed and shipped.
Delivery estimates are provided for convenience only and are not guaranteed. Actual delivery times may vary due to factors outside our control, including:
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Carrier delays
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Weather conditions
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Holidays
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High shipping volume
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Address verification
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Local delivery conditions
Order Tracking
When tracking information is available, you will receive a shipping confirmation containing your tracking details after your order has been dispatched.
Tracking updates are provided by the shipping carrier and may require time to appear after shipment.
Shipping Restrictions
Flying Horse Co. ships only to locations where our products may be legally sold and delivered.
Certain products may not be available for shipment to every state, territory, or jurisdiction due to applicable laws or carrier restrictions.
Customers are responsible for ensuring that products ordered through our website may be legally shipped to their location.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Flying Horse Co. is not responsible for delays or delivery issues resulting from incorrect, incomplete, or outdated shipping addresses provided by the customer.
If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to assist before the order enters shipment, but changes cannot be guaranteed.
Lost, Delayed, or Damaged Shipments
If your shipment is significantly delayed, appears to be lost, or arrives damaged, please contact our customer support team.
To help us investigate the issue, please include:
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Your order number
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A description of the issue
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Photographs of the package or products if damage is involved
We will review the situation and work with you to determine an appropriate resolution in accordance with our policies.
Multiple Shipments
In some cases, orders containing multiple items may be shipped separately.
If this occurs, you may receive more than one shipment confirmation or tracking number.
Shipping Fees
Shipping costs, if applicable, are calculated during checkout before your order is finalized.
Any available shipping promotions or free shipping offers will be clearly displayed on the website when applicable.
Questions About Shipping
If you have questions about shipping, delivery, or your order status, please visit our Contact page.
You may also find helpful information on our:
Our customer support team is always happy to assist.
Thank you for choosing Flying Horse Co.