Flying Horse Frequently Asked Questions

Flying Horse Co. is an online storefront where visitors can browse available product listings, review item details, and access store information. Visit the homepage to explore the website.

Visit the shop page to browse the products currently listed. Availability can change, so check the individual product page before ordering.

Start with the shop page or the relevant product category. You can also use the website’s search feature, if available, to search for a product name or format. Confirm that the product page matches the item you want.

No. Product listings and availability can change. A mention of a Flying Horse cart, pen, cartridge, 9G product, or 9GM product does not guarantee that a particular item is in stock. Check its current product page for availability.

Email sales@flyinghorseco.com or call (720) 446-8791. You can also visit our Contact Us page.

Open the individual product page. Review the displayed product name, description, images, specifications, price, availability, and any warnings or documentation provided for that item.

Images may be illustrative, and packaging or product presentation can change. Check the written product description and any available label or accompanying documentation for the specific listing.

Check the current product page for the displayed price and available purchase options. Review the final checkout total for any applicable shipping charges or taxes before submitting an order.

Do not assume that listings containing “9G” and “9GM” describe identical products. Review each item’s exact name, description, packaging, specifications, and other available product information.

Consult the individual product listing and any available product label or documentation. If information is missing or unclear, contact Flying Horse Co. before making a purchase.

No. Website descriptions are not guarantees of effects, results, safety, or suitability. Review the product’s own information and follow applicable warnings and legal requirements.

Try searching the shop using the words you know, or browse the relevant category. If you cannot locate a listing, contact us with the product name or other identifying details.

Visit the Disposable Products category to view current listings. Check each item page for its available details, specifications, and stock status.

Compare the exact product name, listed specifications, packaging, price, and any available documentation. Do not assume that products with similar names have identical contents or specifications.

Use the shop search or browse the disposable category for the specific listing. Read the full description and check the product label or accompanying documentation where available.

Check the live product listing for the flavor or edition you want. Names and images may appear in product descriptions, but availability can change. Contact us if the listing does not provide a clear answer.

Stop using the item and review our Refund & Returns Policy. Contact support with your order number and a description of the problem. Follow the policy’s instructions for any supporting evidence.

Visit the Vape Cartridges category to see currently listed items. Review each product page for its specific information and availability.

Customers may use “cart” and “cartridge” when searching, but you should confirm the exact item and format on the product page rather than assuming every listing is identical.

Search the shop for the exact pen listing or browse the relevant product category. Check the product description and documentation for the specific item’s details.

Check the manufacturer’s information and the product documentation for both items. Do not assume compatibility based on appearance or brand wording alone. If compatibility is not clearly stated, seek confirmation before use.

Do not guess about specifications or compatibility. Contact us at sales@flyinghorseco.com and identify the exact listing you are asking about.

The category displays disposable products currently listed on the website. Product types, names, and availability may change. Open an individual listing to review its information.

The category contains cartridge listings available on the site at the time you visit. Review each product page for its exact format, specifications, price, and availability.

Visit the Pre-Rolls category to review current listings and their item-specific information.

Visit the Edibles category to view any products currently listed. Check the individual listing and packaging for ingredients, serving information, warnings, and other relevant details.

Category pages and product availability may not update at exactly the same time. Open the product page to check its current status. If you see an apparent error, contact support.

Visit the shop page for the main collection of product listings.

Browse the shop, open the product you want, review the listing, and follow the website’s checkout instructions if the item is available for purchase. Confirm your order details and total before submitting payment.

Check for the order confirmation shown by the website or sent to the email address you provided, if applicable. If you do not receive confirmation, check your spam folder and contact support with the details you have. An acknowledgement does not always mean the order has shipped.

Check that your details are entered correctly and that your browser is functioning normally. Do not repeatedly submit payments if you are unsure whether a transaction went through. Contact support to help clarify the status.

Accepted payment options are those currently displayed on the website’s checkout page or communicated through an official store channel. Payment availability may change. Confirm your options before completing an order.

A payment may be declined by the payment provider, card issuer, or checkout system. Check for an error message and contact your payment provider if needed. For order-status questions, use our Contact page. Never send full payment-card details by email.

Contact support as soon as possible with your order number and requested change. Whether a change or cancellation is possible depends on the order’s status and the applicable store policy and law.

Contact us promptly with your order number and the correct address. Changes may not be possible after an order has been processed or handed to a carrier.

Read the complete Shipping Policy for the store’s current shipping terms and procedures.

Delivery timing depends on the store’s processing practices, the shipping method, the destination, and carrier operations. Review the shipping information provided at checkout and in the Shipping Policy. Do not treat an estimate as a guarantee unless expressly stated.

No. Product and shipping restrictions may vary by item, destination, law, carrier rules, and operational requirements. Confirm eligibility and delivery availability before ordering.

Review the tracking information and allow for possible carrier processing delays. If the tracking remains unclear, contact support with your order number and tracking reference, if available.

Check the delivery location and any carrier delivery notes, and confirm whether another household member accepted the package. If you still cannot locate it, contact the carrier where appropriate and notify Flying Horse Co.

Read our Refund & Returns Policy for the current rules and process. Eligibility depends on the policy and any applicable consumer protection law.

Contact support and provide your order number, a clear description of the issue, and any supporting information requested by the returns policy. Follow the instructions provided before sending an item back.

Timing depends on the review of the request, the applicable store policy, and the payment provider or financial institution. Check the Refund & Returns Policy and contact support if you need an update about a submitted request.

Return eligibility depends on the product type, the store’s published policy, the condition of the item, and applicable law. Review the Refund & Returns Policy before sending anything back.

Visit our Terms & Conditions to review the terms for using the website and placing orders.

Visit the Privacy Policy to review information about how personal information may be handled.

No. A website listing does not establish government approval, certification, or endorsement. Check relevant official information and the product’s own documentation.

For general information about cannabis-containing products, consult the U.S. Food and Drug Administration’s consumer information . This external resource does not imply FDA endorsement of any Flying Horse product.

You must meet the legal age requirements applicable to the particular product and destination. Requirements vary by jurisdiction and product type. Check local law before attempting to purchase or possess any restricted product.

Follow the instructions and warnings supplied with the specific product. Keep products away from children and pets. Do not use intoxicating products before driving or operating machinery. Products may be unsuitable for some people, including those who are pregnant or breastfeeding.

No. Website content is provided for general product and store information and is not medical advice, a diagnosis, or a treatment recommendation. Consult an appropriately qualified professional for personal health questions.