Refund and Returns Policy

1. Overview of Our Refund and Returns Policy

Return and refund requests are reviewed according to the circumstances of the order, the condition of the item, the applicable product restrictions, and the terms communicated at the time of purchase.

Some products may be subject to restrictions because of their nature, packaging, applicable laws, or safety considerations. Contact Flying Horse Co. customer support before sending an item back. Do not mail a return until you have received instructions from our team.

2. Reporting a Damaged, Incorrect, or Missing Order

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us promptly so we can review the issue.

When contacting our team, please provide:

• Your order number.
• The name and email address associated with the order.
• A clear description of the issue.
• Photographs of the item, packaging, or shipping label when relevant and safe to provide.
• Any other information reasonably needed to investigate the request.

Please retain the original packaging until the issue has been reviewed. Do not use, open, modify, or attempt to repair a product that you believe is damaged or incorrect.

3. Return Eligibility

Return eligibility depends on the product, its condition, the reason for the request, and applicable legal requirements. Before a return is authorized, our team may ask for information or photographs to help assess the situation.

4. How to Request a Return or Refund

To submit a request, follow these steps:

1. Visit our Contact Us page or email sales@flyinghorseco.com.
2. Include your order number and explain why you are requesting a return, refund, or other resolution.
3. Provide supporting photographs or other relevant details if requested.
4. Wait for our response and follow the instructions provided by our support team.

Please do not send a product to an address shown on a shipping label or payment receipt unless our team has confirmed that the address is authorized for returns.

5. Refund Review and Processing

After we receive the information needed to evaluate your request, we will review the circumstances and communicate the available resolution, if any.

If a refund is approved, the method and timing of the refund will be communicated to you. Processing and posting times may depend on the original payment method and the relevant financial institution.

A refund should not be considered issued until it has been approved and processed. Your bank or payment provider may require additional time to display the transaction.

Any applicable refund obligations imposed by law will be honored. This policy does not remove rights that cannot legally be excluded or limited.

6. Exchanges and Replacements

If an item is incorrect or arrives with a reported issue, a replacement or another resolution may be considered after review. The options available depend on the circumstances, product availability, shipping restrictions, and applicable law.

Please contact us before arranging an exchange or replacement. Do not place a new order solely on the assumption that a replacement has been approved.

7. Shipping Costs for Returns

Responsibility for return shipping costs will be communicated during the review of an authorized return and will be handled in accordance with applicable law and the circumstances of the order.

Original shipping charges, return postage, and any other charges will be assessed according to the applicable order terms and legal requirements. Please wait for instructions before shipping anything back.

For general delivery information, please review our Shipping Policy.

8. Order Cancellations

If you want to cancel an order, contact us as soon as possible and provide your order number. We cannot guarantee cancellation once an order has entered processing, has been dispatched, or has otherwise reached a stage where cancellation is no longer possible.

If an order cannot be canceled, any subsequent return or refund request will be handled under this policy and applicable law.

9. Incorrect Shipping Information and Undeliverable Orders

Customers should carefully verify their shipping details before completing checkout. If an address is incorrect, incomplete, or outdated, contact us promptly.

An order returned by a carrier, delayed because of an address issue, refused at delivery, or otherwise undeliverable may require additional review. Any refund, reshipment, or other resolution will depend on the circumstances, the applicable shipping terms, and legal requirements.

10. Payment Disputes

If you have a concern about a charge or an order, please contact us so we can review the transaction and provide relevant information. This does not limit your right to contact your bank, card issuer, or payment provider or to exercise any rights available under applicable law.

Please use accurate information when submitting a payment dispute and retain your order confirmation and any correspondence relating to the transaction.

11. Product Safety and Handling

Follow the product-specific information, warnings, age restrictions, and applicable laws relevant to any item you purchase. Do not use a product that appears damaged, tampered with, or inconsistent with its labeling.

Products containing cannabis-derived or other regulated substances may be subject to additional restrictions depending on the product and destination. Customers are responsible for complying with applicable local, state, and federal laws.

This policy does not provide medical advice or override product warnings, legal restrictions, or safety instructions.

12. Policy Updates

Flying Horse Co. may update this Refund and Returns Policy to reflect operational changes, product requirements, or legal obligations. The version published on this page will apply subject to applicable law and any terms that govern an existing order.

Customers should review this page periodically for changes.

13. Related Customer Resources

These pages provide additional information about ordering and using the Flying Horse Co. website: